Episode 116: Putting an Employee Development Plan in Place
Pat interviews Ruth Lee, Founder and CEO, Big Think. Highlights include: how to be honest but not hurtful; hire slow fire fast; employee engagement and understanding the why.
Episode 115: Establishing an Open Dialogue
Pat interviews Katherine Gardner, EVP and Chief Production Officer, Arc Home Loans. Highlights include: understanding the why; asking questions; open communications and how you can’t rush being trusted.
Episode 114: Dealing with Performance Problems
Pat interviews Laura Burford, First VP, Director of Mortgage, American National Bank. Highlights include setting the standards; establishing greatness standards; creative avoidance and being honest and real with employees.
Episode 113: Conveying Your Company Vision To Your Employees With Greg Gianoplus
Pat Sherlock interviews Greg Gianoplus, the Reverse Mortgage Division Manager at Alpha Mortgage. Highlights include: Value-based leadership; Vision and purpose; Production vs customer driven business; and Competitive advantage. —
Episode 112: Establish Trust in a Group
Pat interviews Ty Kern, Executive Managing Director, Nat’l Production, Sun West Mortgage. Highlights include working for your employees; scaling a business; knowing your metrics and accountability and authority.
Episode 111: Managing Difficult People With Bill Bent
Pat interviews Bill Bent, the EVP of Retail Production at Loan Simple. Highlights include: People and their patterns; Loan officers’ uniqueness; Managing prima donnas; and Removing a personal glass
Episode 110: Prioritizing Your Time With Terry Aikin
Pat interviews Terry Aikin, Managing Director, MGIC. Highlights include balancing personal/professional demands; spending time on developing sales professionals; and staying focused on the big picture. — Prioritizing Your Time
Episode 109: Sales Metrics Managers Should Use in Measuring Success
Pat interviews Erik Jenner, Director Residential Mortgage Lending, Kinecta Federal CU. Highlights include managing with trust; looking at leading/lagging indicators; and measuring sales activities.
Episode 108: Motivating Your Sales Reps: What Works & What Doesn’t
Pat interviews Shawn Stougard, Senior Vice President, Loan Simple. Highlights include communication and leadership; motivation; managing to strengths; and prejudging.