Malcolm Hollensteiner, Director Home Loan Strategic Sales, Atlantic Union Bank. Key highlights include: stop waiting for the market to improve; banks have an underused competitive advantage; home-equity management could be

Joe Camerieri, Lenders One, discussed the Outlook for 2027. Key highlights: lenders need to look inside for untapped production; profitability and efficiency matter more than volume; HELOC boom may have

Dustin Gray, Founder & CEO, Homeowners.ai.  Key Highlights: 80% of borrowers forget their loan officer within 3-6 months-Why?; birthday cards and drip emails are not retention; your database is bigger

Joe Camerieri, SVP, Sales & Strategy, Lenders One. Key Highlights:  AI isn’t the magic bullet—lenders are aiming at the wrong target; the real cost savings live behind the scenes; real estate

Dustin Owen, Creator & Host of The Loan Officer Podcast (TLOP).   Key Highlights:  mortgage industry lacks true business management discipline; developing new talent is underutilized; broker channel is gaining energy

Molly Dean, SVP of Production, Leader One Financial. Key Highlights:  top producers don’t want to be left alone—they want meaningful support; respect matters more than special treatment; retention isn’t just about compensation;

Rebecca Costanzo, Director, Mortgage Originations at United Community Bank.  Key Highlights:  high-performing teams ae built through coaching; emotional intelligence is a revenue driver; manage behaviors before you measure results; and today’s

Eric Mitchell, Chief Revenue Officer, NEXA Mortgage.  Key Highlights include:  AI is no longer optional; your CRM is the foundation; coaching accelerates success; implementation beats information; and accountability creates growth.

Pat interviewed Ryan Todd, Chief Capital Markets Officer, V.I.P. Mortgage.  Key Highlights:  fix the process before buying more technology; measure ROI, not vendor features; root cause analysis comes before automation; and