Episode 295: Upsetting the Cult of Comfort
Michael Cush, Owner, Mortgage Startup Consulting. Highlights include: mortgage industry resists change—and it’s dangerous; AI and outside forces are disrupting the status quo; industry still doesn’t prioritize customer experience; executives
Episode 294: Managing in a Volatile Time
Jeff Scheuren, EVP, President, COO at Fulton Mortgage. Highlights include: volatility is unprecedented and driven by emotion, not fundamentals; hedging must be hyper-responsive and continually reassessed; communication and tools are vital
Episode 293: Persevering Through Purpose
Rob Robertson, Author. Highlights include: your pain can become your purpose; don’t freeze in the face of life’s hits; support systems matter; the NFL taught him more than football and
Episode 292: Building a National Recruiting Plan
Connor Bartley, Content Creator and Podcast Host, The LO Down. Highlights include: build by design, not by default; internal alignment and realism are crucial; prioritize quality over quantity; leverage technology and
Episode 291: Three Types of Leaders: What Works in Volatile Markets
Michael Moorhouse, CEO & Founder, Moorhouse Group. Highlights include: three types of distinct leader groups; sales staff disconnect; failure to recognize “true state”; renting loan officers and retention-proof your staff. Michael is
Episode 290: Rocket & Zillow Views on Future of Mortgage Banking
Michael Kelleher, Founder, Adopt the Brand and Co-Founder, Easy Mortgage Apps. Highlights include: closed-loop digital mortgage model; loan officers must go digital; Zillow’s “Super App” is a game-changer; data-driven prospecting
Episode 289: Why be a Broker in a Challenging Market?
Kirk Redding, Co-Founder, President, Promise Home Loans. Highlights include: broker model growth; industry challenges; success factors in the broker model; changing realtor perceptions and the need for strong support system. Kirk
Episode 288: New Revenue Growth Opportunities for 2025
Ralph Armenta, SVP, Incenter Lending Services. Highlights include: growth of private label mortgage securities; shifting trends in mortgage banking; opportunities in Residential Transition Loans (RTL); focus on high volume areas
Episode 287: How to Manage Change
Jeff Schummer, CEO, Financial Independence. Highlights include: the importance of understanding the business situation; right people and change coalition matter; vision and communication drive change success; trust is essential and