Episode 115: Establishing an Open Dialogue

Pat interviews Katherine Gardner, EVP and Chief Production Officer, Arc Home Loans. Highlights include: understanding the why; asking questions; open communications and how you can’t rush being trusted.

Episode 114: Dealing with Performance Problems

Pat interviews Laura Burford, First VP, Director of Mortgage, American National Bank. Highlights include setting the standards; establishing greatness standards; creative avoidance and being honest and real with employees.
MMP 113 | Conveying Your Company Vision

Episode 113: Conveying Your Company Vision To Your Employees With Greg Gianoplus

  Pat Sherlock interviews Greg Gianoplus, the Reverse Mortgage Division Manager at Alpha Mortgage. Highlights include: Value-based leadership; Vision and purpose; Production vs customer driven business; and Competitive advantage. —

Episode 112: Establish Trust in a Group

Pat interviews Ty Kern, Executive Managing Director, Nat’l Production, Sun West Mortgage. Highlights include working for your employees; scaling a business; knowing your metrics and accountability and authority.
MMP 111 | Managing Difficult People

Episode 111: Managing Difficult People With Bill Bent

  Pat interviews Bill Bent, the EVP of Retail Production at Loan Simple. Highlights include: People and their patterns; Loan officers’ uniqueness; Managing prima donnas; and Removing a personal glass
MMP 110 | Prioritizing Your Time

Episode 110: Prioritizing Your Time With Terry Aikin

  Pat interviews Terry Aikin, Managing Director, MGIC. Highlights include balancing personal/professional demands; spending time on developing sales professionals; and staying focused on the big picture. — Prioritizing Your Time

Episode 109: Sales Metrics Managers Should Use in Measuring Success

Pat interviews Erik Jenner, Director Residential Mortgage Lending, Kinecta Federal CU. Highlights include managing with trust; looking at leading/lagging indicators; and measuring sales activities.

Episode 108: Motivating Your Sales Reps: What Works & What Doesn’t

Pat interviews Shawn Stougard, Senior Vice President, Loan Simple. Highlights include communication and leadership; motivation; managing to strengths; and prejudging.
MMP 107 | Sales And Operations

Episode 107: Breaking Down The Silos Between Sales And Ops With Jason Sasena

  In this episode, Pat interviews Jason Sasena, Chief Lending Officer, Westerra Credit Union, on how to break down the silos between sales and operations. Highlights include effective leadership strategies