Debra Killian, owner of CLOES.Online.  Highlight include:  communicate as soon as possible; most important mesh personality with customer; referral customers speak to immediately and offer options to customers.  Deb is

Pat interviewed Michael Hammond JD,CMT at NexLevel Advisors LLC.  Highlights include:  out of balance sales teams; failure to manage capacity; leveraging best practices; changing manager compensation models and training as

Joe Camerieri, Director of Sales, Private Label Origination at Maxwell.  Highlights include:  what is really different between lenders; creating scale; variable cost model; business or product and loans per month

Bill Kroll, Managing Director, The Casey Group.  Highlights include:  develop a strategy; set agenda and objectives; don’t reinvent the wheel and make sure you get references. Bill retired as EVP

Jon Overfelt, Director of Sales/Owner at American Security Mortgage Corp.  Highlights include:  preapprovals have ramped up costs; most tech helps consumers; slow second—fast first; leveraging time and don’t buy if can’t

Jeff Scheuren, EVP, President and COO at Fulton Mortgage Co.  Highlights include:  key factors that drive pricing; start with cost to originate; understanding market rate movement; what is a good

Rick Sharga, Founder & CEO, CJ Patrick & Co.   Highlights include:  future for housing is bright; follow population growth; back office productivity is key; work your database and more consolidation

Brian Koss, Regional Director, Movement Mortgage.  Highlights include:  dual representation doesn’t work; no part time people; raising value of professionalism and a la carte selection.  Brian has been in the