Randell Gillespie, EVP, National Production Manager at Thrive Mortgage talks about Leading Sales into a New Digital Reality.  Highlights include:  building customer relationships; scorecard of technology usage; customers want a bigger experience and a culture...

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Karen Blakeslee, EVP, East Division Manager at PrimeLending discusses Relationship-based vs Transactional Loan Officers.  Highlights include:  buying leads vs referral sources; how technology can help; no short cuts to relationship building and using text and...

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Eric Burgoon, Chief Lending Officer, Lake Michigan Credit Union talks about Installing a Permanent Hybrid Working Environment.  Highlights include:  why install hybrid working; how was hybrid working implemented; what were the goals and standards established and...

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Jared Maxwell, Consumer Direct Sales Division Leader & VP, Embrace Home Loans discusses Preparing for Lower Volumes in Consumer Direct. Highlights include: emphasize talent selection; follow up is key with consumers; connecting with your purpose;...

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