Episode 283: Developing a Change Management Strategy
Scott Moriarty, Principle Partner, Mountain View Advisors. Highlights include: proactive technology change management is essential; need to leverage existing systems effectively; focus on data-driven decision-making; leadership empowerment and employee dedicated
Episode 282: The Why of Money
Eric Mitchell, Author and Chief Revenue Officer, Client Direct Mortgage. Highlights include: five key drivers of the 1% in sales; your personal profound experience; true mentorship; restructuring of sales roles
Episode 281: Setting up Your Sales Teams for Success in 2025
Erica Acie, Head of Originations, Truist. Highlights include: prioritizing the client experience as a foundational KPI; become valued financial advisors; core competencies for sales success; robust on-boarding process and embracing
Episode 280: The New Version of the Power Hour
Ruth Stephenson, Area Manager, Guild Mortgage. Highlights include: “power hour” approach emphasizing peer accountability; fostering confidence to overcome call reluctance; quantitative feedback and group discussions and commitment and incentives drive increased
Episode 279: Don’t Accept Poor Sales Results
Jen Poniatowski, Consultant, Center for Practical Management. Highlights include: tailored goal-setting improves performance; activity goals are key to success; training is crucial and often overlooked; managers need development and cultural
Episode 278: Entering a New Market
Chris Blevins, National Sales Director. Highlights include: difficulty of managing remotely; less is more; start with center of influence; fund the leader and managing the right way. Chris has been
Episode 277: Getting the Most out of your People in 2025
Phil Reichers, SVP, National Sales Manager, ServiceLink. Highlights include: tech stack efficiency; serving your staff; feedback is a gift and adding value with each conversation. Phil is an experienced mortgage
Episode 276: What Makes a Successful Broker?
Katherine Gardner, SVP, Open Mortgage Wholesale. Highlights include: size doesn’t matter; three C’s; value of repeatable process and don’t sell scared. Katherine has been in the industry for over 25
Episode 275: 2025 Operational Roadmap
Jennifer Fortier,CMB, Mortgage Banking Consultant. Highlights include: importance of a roadmap; falsity of “little tweaks”; problem of work arounds; focus on speed vs hype? and what does success look like.