Episode 172: Credit Repair: What is it?

Jeffrey Walker, CEO & Co-Founder at CredEvolv on Credit Repair: What is it? Highlights include: rapid rescore is not the best solution; HUD Certified Counseling; turning a turndown into a

Episode 171: Top 3 Emerging Trends for 2022

Kurt Reisig, Chairman & Founder, American Pacific Mortgage discusses the Top 3 Emerging Trends for 2022. Highlights include: the importance of pivoting during different market conditions; first customer is branch manager; it

Episode 170: Reputation Management: How to Ensure a Positive Reputation in 2022

AJ Franchi, President & COO, Gold Star Mortgage Financial, talks about Reputation Management: How to Ensure a Positive Reputation in 2022.  Highlights include:  building relationships with investors; focus on customer

Episode 169: Leading Sales into a New Digital Reality

Randell Gillespie, EVP, National Production Manager at Thrive Mortgage talks about Leading Sales into a New Digital Reality.  Highlights include:  building customer relationships; scorecard of technology usage; customers want a

Episode 168: Relationship-based vs Transactional LOs

Karen Blakeslee, EVP, East Division Manager at PrimeLending discusses Relationship-based vs Transactional Loan Officers.  Highlights include:  buying leads vs referral sources; how technology can help; no short cuts to relationship

Episode 167: Installing a Permanent Hybrid Working Environment

Eric Burgoon, Chief Lending Officer, Lake Michigan Credit Union talks about Installing a Permanent Hybrid Working Environment.  Highlights include:  why install hybrid working; how was hybrid working implemented; what were the

Episode 166: Preparing for Lower Volume in Consumer Direct

Jared Maxwell, Consumer Direct Sales Division Leader & VP, Embrace Home Loans discusses Preparing for Lower Volumes in Consumer Direct. Highlights include: emphasize talent selection; follow up is key with

Episode 165: Selling to Top Realtors: What works in today’s marketplace

Steve Capen, Real Estate Agent and Licensed Mortgage Broker at Keller William Realty talks about Selling to Top Realtors: What works in today’s marketplace.  Highlights include:  setting expectations correctly; no surprises

Episode 164: Increasing Diversity, Equity & Inclusion

Paul Gigliotti, COO of Pinnacle Home Loans and CEO & Co-Founder of Axis Lending Academy discusses Increasing Diversity, Equity and Inclusion at your Mortgage Company. Highlights include: diverse workforce generates