Kurt Reisig, Chairman & Founder, American Pacific Mortgage discusses the Top 3 Emerging Trends for 2022. Highlights include: the importance of pivoting during different market conditions; first customer is branch manager; it is always about the people,...

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AJ Franchi, President & COO, Gold Star Mortgage Financial, talks about Reputation Management: How to Ensure a Positive Reputation in 2022.  Highlights include:  building relationships with investors; focus on customer experience; pick a platform to...

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Randell Gillespie, EVP, National Production Manager at Thrive Mortgage talks about Leading Sales into a New Digital Reality.  Highlights include:  building customer relationships; scorecard of technology usage; customers want a bigger experience and a culture...

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Karen Blakeslee, EVP, East Division Manager at PrimeLending discusses Relationship-based vs Transactional Loan Officers.  Highlights include:  buying leads vs referral sources; how technology can help; no short cuts to relationship building and using text and...

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Eric Burgoon, Chief Lending Officer, Lake Michigan Credit Union talks about Installing a Permanent Hybrid Working Environment.  Highlights include:  why install hybrid working; how was hybrid working implemented; what were the goals and standards established and...

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Jared Maxwell, Consumer Direct Sales Division Leader & VP, Embrace Home Loans discusses Preparing for Lower Volumes in Consumer Direct. Highlights include: emphasize talent selection; follow up is key with consumers; connecting with your purpose;...

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Steve Capen, Real Estate Agent and Licensed Mortgage Broker at Keller William Realty talks about Selling to Top Realtors: What works in today’s marketplace.  Highlights include:  setting expectations correctly; no surprises is key; give great service;...

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Paul Gigliotti, COO of Pinnacle Home Loans and CEO & Co-Founder of Axis Lending Academy discusses Increasing Diversity, Equity and Inclusion at your Mortgage Company. Highlights include: diverse workforce generates diverse production; trend is to...

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S.A. Ibrahim, retired CEO at Radian and GreenPoint Mortgage, talks about the Future of Consumer Lending: 10 Years from Now. Highlights include: the importance of embracing change internally and externally; greater control by consumer is...

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